PRIVACY POLICY
PRIVACY POLICY — ELOISE NEW YORK
Last updated: August 11, 2026
1. WHO WE ARE
This Policy describes how CAVALEIRUS LLC, operating under the trade name Eloise New York, handles personal information through https://eloise-newyork.com.
CAVALEIRUS LLC
5830 E 2nd St, Ste 7000 #30744
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2025-001824140
Privacy email: info@eloise-newyork.com
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- identifiers and contact information, including name, email, phone number, billing address, shipping address, IP address, and account identifiers;
- commercial information, including products viewed or purchased, orders, returns, and customer-service history;
- payment status and limited payment information; full card details are processed by payment providers;
- internet or electronic activity, including browser, device, cookie identifiers, interactions with the store, and advertising activity;
- approximate location inferred from IP address;
- communications, marketing preferences, and consent records; and
- inferences used to understand likely interests, where permitted.
We collect information directly from you, automatically from devices and cookies, and from service providers and advertising partners.
3. HOW WE USE INFORMATION
We use personal information to:
- operate the website and provide requested products and services;
- process payments, orders, deliveries, returns, and refunds;
- communicate about orders and provide customer support;
- authenticate users, prevent fraud, and secure the store;
- analyze and improve performance and customer experience;
- send marketing where permitted and manage preferences;
- measure and personalize advertising where permitted; and
- comply with legal obligations and protect legal rights.
4. HOW WE DISCLOSE INFORMATION
We may disclose information necessary for a service to:
- Shopify for hosting, commerce functionality, and order management;
- Shopify Payments and payment providers displayed at checkout;
- Win-Winfulfillment in Ningbo, China, UPS, and logistics providers for fulfillment and delivery;
- Google Ads for advertising, attribution, and measurement;
- Klaviyo for email marketing and customer communications;
- YSMS for text-message communications;
- security, fraud-prevention, analytics, IT, tax, legal, and professional service providers; and
- government authorities or other parties when required by law or necessary to protect rights and safety.
We may also transfer information as part of a proposed or completed merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.
5. TARGETED ADVERTISING, SALE, AND SHARING
We do not sell personal information for money. However, use of advertising and analytics technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where those laws apply, eligible residents may opt out through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link made available on the website. We do not knowingly sell or share personal information of consumers under 16.
6. COOKIES AND CHOICES
Necessary cookies support the cart, checkout, security, and core site features. Analytics and advertising technologies may collect online activity and identifiers. You can use the cookie or privacy choices interface and browser settings. Where legally required, we recognize supported opt-out preference signals such as Global Privacy Control.
7. EMAIL AND TEXT MARKETING
You may unsubscribe from marketing emails through the link in the message. For text marketing, follow the STOP instruction where available. Transactional messages about an order may continue. Contact info@eloise-newyork.com for assistance.
8. STATE PRIVACY RIGHTS
Subject to the law that applies and applicable exceptions, residents of certain states may have rights to know or access personal information, correct inaccuracies, delete information, obtain a portable copy, opt out of sale, sharing, targeted advertising, or qualifying profiling, limit certain uses of sensitive information, and appeal a denied request.
Submit a request to info@eloise-newyork.com. We will verify identity to the degree required by law. An authorized agent may submit a request where permitted. We do not discriminate against a consumer for exercising a privacy right.
9. RETENTION
We retain information only for as long as reasonably necessary for the purposes described, including order fulfillment, customer service, fraud prevention, tax and accounting obligations, disputes, and legal compliance. Retention depends on the nature and sensitivity of the information and applicable requirements.
10. SECURITY
We use reasonable administrative, technical, and physical safeguards. No transmission or storage system is completely secure, and we cannot guarantee absolute security.
11. INTERNATIONAL PROCESSING
The fulfillment partner is in China, and service providers may operate in other countries. Information may be processed in jurisdictions with different privacy laws. We use contractual and organizational safeguards appropriate to the circumstances.
12. CHILDREN
The store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information contrary to law.
13. THIRD-PARTY LINKS
Third-party websites and services have their own privacy practices. We are not responsible for their policies or content.
14. CHANGES
We may update this Policy when our practices, services, or legal obligations change. The current revision date appears at the top.
15. CONTACT
Email: info@eloise-newyork.com
CAVALEIRUS LLC
5830 E 2nd St, Ste 7000 #30744
Casper, Wyoming 82609
United States